Terms and policies.

Terms of Use

These Terms of Use (“Terms”) govern access to and use of the website flowtstudio.com.br (the “Site”) and of the services offered under the Flowt Studio brand (“Flowt”, “we”). The Services are provided by Gustavo Martins (CPF 105.758.979-96) and Thyago Floriano, who work as individuals under the trade name Flowt Studio, in Blumenau, Santa Catarina, Brazil, until the company is incorporated. Thyago Floriano's taxpayer ID (CPF) and the full address are included in the proposal and the contract and are provided on request by email at privacidade@flowtstudio.com.br. When you hire the Services, you accept these Terms together with the proposal or contract.

If you use the Site or hire the services on behalf of a company, you represent that you have the authority to accept these Terms on its behalf. If you do not agree with any part of these Terms, do not use the Site or the services.

Our services

Flowt is a digital studio that offers strategy, design, development of websites and landing pages, growth (SEO and marketing), artificial intelligence integration, monthly website maintenance and related digital services (the “Services”). The scope, timelines, deliverables and price of each project are set out in a written proposal or contract. If the proposal or contract signed with you differs from these Terms, the proposal or contract prevails.

Sending a message through the Site, requesting the free diagnosis or receiving a quote does not create a contract. A project only starts once the proposal or contract is accepted in writing. Prices and simulations shown on the Site are estimates; the final price is the one in the proposal, valid for the period stated in it.

Use of the Site

You agree to use the Site only for lawful purposes. You may not attempt to overload or disrupt the Site, access areas that are not public, submit forms with false data or by automated means, or use the Site to violate the rights of third parties.

Content and intellectual property

Unless otherwise stated, all content on the Site, including text, layouts, images, trademarks, logos and code, belongs to Flowt or to its licensors, and is protected by the Copyright Law (Law 9.610/1998) and the Industrial Property Law (Law 9.279/1996). You may view the Site and share its links, but you may not copy, reproduce, distribute or create derivative works without our written permission.

Projects marked “Flowt concept” in each project's details were created by Flowt itself to show our work, with fictional brands, and do not represent real clients.

Once the full amount is paid, we permanently assign to you the economic copyright in the elements created exclusively for your project (layout, copy, visual identity and project-specific code), for use in any medium, with no territorial or time limit, including the right to modify them. Flowt keeps the tools, templates and generic code we use across projects; for these you receive a perpetual, free, non-exclusive license to use them in your project only. Until full payment, you may use the deliverables in your own project.

Fonts, stock images, plugins and open-source libraries follow their authors' licenses, which you agree to respect; paid licenses are purchased in your name unless agreed otherwise. Parts created with artificial intelligence tools may not be eligible for exclusive copyright protection, and we will tell you when we use these tools in final deliverables. We may show the project and your brand in our portfolio, without personal data or confidential information, unless you ask us in writing not to.

Hiring and payments

Unless the proposal states otherwise, each project is paid in two installments: 50% on signing and 50% on delivery.

Payments are made by the methods stated in the proposal or invoice, such as Pix, bank transfer, boleto or card processed by third-party payment companies, which follow their own terms. Installment terms, late fees and interest, if any, are set out in the contract, within the limits of the law.

Monthly maintenance

Monthly maintenance takes care of your website after delivery. It is contracted separately, and the price and the hours included in each plan are set out in the proposal.

• What it includes: technical updates, backups, security care, uptime and performance monitoring, and small changes within the plan's hours. Hours not used in a month do not carry over to the next. Larger work, such as new pages or features, is quoted separately.
• Response time: we start handling urgent issues, such as the website being down or a form that stopped working, within 1 business day, and regular requests within 3 business days.
• Payment: monthly and in advance, on the date stated in the proposal. Late payments incur a 2% fee plus interest of 1% per month. After 15 days overdue, and following written notice, maintenance is suspended until payment; the website stays online.
• Price adjustment: the price may be adjusted once a year by the IPCA (Brazil's official inflation index), with 30 days' notice.
• No lock-in: you can cancel at any time, with no fee, by letting us know in writing. Cancellation takes effect at the end of the month already paid, and that month's fee is not refunded.
• Domain, hosting and handover: the domain is always registered in your name. Hosting may be handled by us for as long as maintenance lasts. If maintenance ends, we hand over the website's files and access within 10 business days, so you can continue with whoever you prefer.
• No reply from you: the pause for lack of reply described in the Refund Policy applies to projects. For maintenance, the monthly fee continues as normal while the contract is active.
• Defects are not maintenance: fixing defects in the delivered project is our obligation, with or without maintenance, and is never charged as maintenance. See the 90-day warranty in the Refund Policy.

Conditions by type of service

• Growth and marketing: results depend on factors we do not control, so we do not guarantee search engine rankings, traffic volume, leads or return on investment.
• Design and development: requests outside the agreed scope are quoted and charged separately.
• AI Integration: artificial intelligence systems may generate inaccurate responses. It is your responsibility to review the content before using or publishing it.
• Use of AI in production: we may use artificial intelligence tools to support production. We do not enter your clients' personal data or confidential information into them without your authorization, and every result is reviewed by a person before delivery.
• Regulated fields: in healthcare, aesthetics, law and other fields with their own advertising rules, you provide and approve the technical information and claims in the content and check your professional board's rules. If we notice something that seems to break those rules, we will let you know and may hold publication until you review it.
• Third-party services: hosting, domain, licenses, plugins and external APIs are subject to the terms and prices of their respective providers.
• Refunds: are governed by our Refund Policy and by the Consumer Protection Code (Código de Defesa do Consumidor), where applicable.

Limitation of liability

The Site and its content are provided for general information. We do our best to keep them accurate and online, but we do not guarantee that they will always be available, error-free or up to date. To the extent permitted by law, Flowt is not liable for indirect damages arising from the use of the Site. Nothing in these Terms limits rights that the law guarantees to consumers.

For business clients, to the extent permitted by law, Flowt's liability for a project is limited to the amount the client paid under that contract; for recurring services, to the amount paid in the last 12 months. Under these contracts, Flowt is not liable for indirect damages, such as lost profits. This limit does not apply in cases of willful misconduct or gross negligence, or to a personal data incident caused by Flowt, and the full terms are set out in the contract.

Responsibility for submitted material

You are responsible for the text, images, trademarks and other materials you provide to us for use in the project, and you warrant that you have the right to use them. If any material you submit violates the rights of third parties, you agree to compensate Flowt for any losses this causes.

Links to other websites

The Site may contain links to third-party services, such as Instagram, WhatsApp and scheduling tools. They are provided for convenience; we do not control the content or practices of these services, which follow their own policies.

Governing law and jurisdiction

These Terms are governed by Brazilian law. If you are a consumer, you may always bring proceedings in the courts of your place of residence, as provided by the Brazilian Consumer Protection Code. In all other cases, the courts of Blumenau, Santa Catarina, Brazil, have jurisdiction.

Changes to these Terms

We may update these Terms from time to time. The version in force is always published on this page, with its date. Changes do not affect contracts already signed, which follow the agreed conditions.

Contact: contato@flowtstudio.com.br

Last updated: version of Oct 8, 2026

Privacy Policy (LGPD)

This Privacy Policy explains what personal data we collect through the Site, what we use it for, how long we keep it and what your rights are. It follows the General Personal Data Protection Law (Law 13.709/2018, “LGPD”) and was written to be easy to read.

In short

• Currently, the Site does not use analytics, advertising or social media cookies.
• We do not use Google Analytics, advertising pixels or any other third-party tracking tools.
• Forms send your information to Netlify, which receives and stores messages so we can respond to your request.
• We use your data only to reply to you, carry out the diagnosis and provide the contracted services.
• We never sell personal data.
• You can ask to see, correct or delete your data by emailing privacidade@flowtstudio.com.br.

Who is responsible for your data

The parties responsible for processing the data on this Site (controllers) are Gustavo Martins (CPF 105.758.979-96) and Thyago Floriano, who work as individuals under the trade name Flowt Studio, in Blumenau, Santa Catarina, Brazil, until the company is incorporated. Thyago Floriano's taxpayer ID (CPF) and the full address are provided on request through the channel below. The two decide together on the processing (joint controllers), and you may exercise your rights with either of them.

As small-scale processing agents (ANPD Resolution No. 2/2022), we are not required to appoint a data protection officer. Even so, Gustavo Martins handles privacy requests through the data subject channel: privacidade@flowtstudio.com.br.

What we collect and why

Contact and diagnosis forms

When you send us a message, we receive your name, your email and the message and, if you choose to share them, your company, your WhatsApp number, the services you are interested in, your budget range and when you want to start. We use this data to reply, run the free diagnosis, prepare a proposal and follow up on your request. Legal basis: steps prior to entering into a contract, at the data subject's request (art. 7, V, LGPD).

The form also records the page language and the page it was sent from, so we can reply in your language and know which service you were reading about. Legal basis: legitimate interest (art. 7, IX). Please do not send health data, third-party data or other sensitive data in the message field: we do not need it to reply.

If you share your WhatsApp number (optional field), we use it only to reply to your request and schedule the diagnosis. We only send marketing messages on WhatsApp to people who asked to receive them, and you can ask us to stop at any time.

Clients

To provide the contracted services, we process the contact details of the people who represent the client and the data needed for billing and for the receipts and tax documents required by law. Legal basis: performance of a contract (art. 7, V), compliance with a legal obligation (art. 7, II) and the regular exercise of rights (art. 7, VI).

Emails, messages and meetings

When you email us, talk to us on Instagram or WhatsApp, or book a call, we process the data you share to reply and hold the conversation. Legal basis: steps prior to entering into a contract and our legitimate interest in answering business inquiries (art. 7, V and IX). WhatsApp and Instagram conversations go through Meta's servers, and Meta also processes this data under its own privacy policy, including outside Brazil.

Technical logs

Like most websites, the hosting server may record technical access data (IP address, date and time, requested page, browser type) to keep the Site secure and fix errors. These logs are kept by Netlify for the period it defines. Legal basis: legitimate interest (art. 7, IX).

Cookies

The Site currently stores no tracking cookies. Session storage in your browser controls the page transition animation during the visit. Your language preference can remain in local storage between visits. These technical preferences are not used for advertising tracking. We therefore display no cookie notice. If this changes, this Policy will be updated beforehand and, where required by law, we will ask for your consent.

The fonts and libraries used by the Site are hosted on the Site itself, with no calls to third-party services. When you click a link to an external service, such as Instagram or WhatsApp, that service may set its own cookies.

Who we share data with

We share personal data only with providers that help us run the business:

• Netlify (hosting and forms, United States): keeps the Site online and receives and stores messages submitted through the forms.
• Akismet, by Automattic (spam filter, United States): on Netlify's behalf, checks each submitted form to filter out automated messages.
• Zoho Mail (email, United States): receives the form notifications and stores our correspondence with you.
• WhatsApp and Instagram, by Meta: when you choose to talk to us there.
• Banks and payment companies: to process Pix, boleto and card payments.
• Work tools (cloud storage, code repository, design and artificial intelligence assistants, such as Microsoft OneDrive and GitHub): to store and produce your project files, most of them on servers in the United States.
• Accounting, legal advisors and public authorities: when necessary to comply with legal obligations or to exercise rights in legal proceedings.

We never sell data or share it for advertising. When we start using a contact management system (CRM), it will be added to this list beforehand. When Flowt is incorporated as a company, the contracts and data will pass to it, and it will become the controller; we will notify clients and update this Policy. If Flowt undergoes a reorganization, merger or sale, the data may be transferred to the successor, which must follow this Policy.

International transfer

Some of our providers (Netlify, Automattic/Akismet, Zoho, Meta, Microsoft and GitHub) store data outside Brazil, mainly in the United States. This transfer happens because it is necessary to respond to your request and to perform the contract with you (art. 33, IX, together with art. 7, V, LGPD). When these providers offer the standard contractual clauses approved by Brazil's National Data Protection Authority, we will adopt them. We keep only the necessary data on these services, and your rights are still handled by us.

When we process data on behalf of our clients

When a project involves data about our client's own customers, such as forms on their website, integrations, AI-powered customer service or monthly maintenance, Flowt acts as a processor: we handle that data only according to the client's instructions, and the client is the controller and answers to the data subjects. The terms are set out in the contract, which includes a data processing agreement (art. 39, LGPD).

How long we keep data

• Contacts that do not become projects: up to 12 months after the last contact, in case the conversation resumes, based on our legitimate interest (art. 7, IX), after which they are deleted. You can ask for deletion sooner.
• Clients: during the relationship and for 5 years after the contract ends, in line with legal collection and tax periods, or longer if legal proceedings are underway.
• Forms stored on Netlify: up to 90 days, after which they are deleted from Netlify. A copy stays in our email and in our internal contact records, which follow the periods above.
• Technical access logs: for the period defined by Netlify, unless a court orders otherwise.
• Security incident records: 5 years, as required by ANPD Resolution No. 15/2024.

How we protect your data

The Site only works over an encrypted connection (HTTPS). Only the founders access the email inboxes and the tools that store client data, using individual strong passwords. We review this access regularly and apply security measures proportionate to our size, as provided by ANPD Resolution No. 2/2022.

If a security incident occurs that may cause significant risk or harm, we will notify you and Brazil's National Data Protection Authority (ANPD) within the deadlines of ANPD Resolution No. 15/2024, as required by art. 48 of the LGPD, and we will keep a record of every incident, including those not reported, for 5 years. Gustavo Martins coordinates the incident response.

Your rights

Under the LGPD (art. 18), you may request at any time:

• Confirmation that we process your data, and access to it
• Correction of incomplete, inaccurate or outdated data
• Anonymization, blocking or deletion of unnecessary or excessive data, or data processed in breach of the law
• Portability of your data to another provider, under the ANPD's regulations
• Deletion of data processed on the basis of your consent
• Information about who we share your data with
• Information about the option of not giving consent and what happens if you don't, and withdrawal of consent already given

You may also object to processing carried out on the basis of legitimate interest. We do not make decisions about you based solely on automated processing, and we do not create profiles. To exercise your rights, write to privacidade@flowtstudio.com.br from the email address you used with us, so we can confirm it is you. If you no longer have access to that email, we will confirm your identity by another reasonable means. The service is free and we reply within 15 days.

If you believe your rights have not been respected, you can file a complaint with the National Data Protection Authority (gov.br/anpd) or with consumer protection agencies.

Are you required to provide your data?

No. You can browse the Site without providing personal data. To reply to your message, we need at least your name and email address.

Marketing emails

We do not send newsletters or marketing emails unless you ask for them. If we ever do, it will only be with your consent, and every email will include a simple way to unsubscribe.

Children and adolescents

The Site is aimed at businesses and professionals and is not intended for children and adolescents. We do not knowingly collect data from anyone under 18.

Changes to this Policy

We may update this Policy when our practices or the law change. The current version is always published on this page, with its date, and previous versions are available by email on request. If you have any questions, contact us at contato@flowtstudio.com.br.

Last updated: version of Oct 8, 2026

Refund Policy

Flowt works on custom projects: each website, landing page or integration is planned and built for a specific client. For this reason, the cancellation and refund rules follow the stages of the project and are also detailed in each client's proposal or contract.

The free diagnosis has no cost and creates no obligation to hire us.

Right of withdrawal

If you are a consumer and hired us online, by phone, WhatsApp or any other means outside a place of business, you may withdraw within 7 days of signing or accepting, without giving a reason, as guaranteed by art. 49 of the Brazilian Consumer Protection Code (Law 8,078/1990). Just let us know by email at contato@flowtstudio.com.br or through the same channel used to hire us. We confirm receipt right away and refund all amounts paid, adjusted for inflation, immediately and within 5 business days at the latest, using the same payment method.

We normally only start production after these 7 days. If you ask us to start sooner, your right of withdrawal remains fully valid for the whole period.

Cancellation after the withdrawal period

• Before work begins: we refund the amount paid, minus a fee of 10% of the total project value, which covers the reserved schedule.
• With the project in progress: the work done is calculated using the stages and percentages set out in the proposal; if a stage is not finished, the part of it that was demonstrably completed counts. You pay that amount plus a fee of 10% of the remaining value. If what you have already paid is higher, we refund the difference; if it is lower, you pay the difference. In both cases, the settlement is made within 10 business days of the cancellation request.
• If the project stalls because we haven't heard back from you: when we need material, information or an approval from you to move forward, we ask in writing. If 30 calendar days go by without a reply, the project is paused and the delivery deadline is suspended; to resume, just reply and we'll agree on a new date based on our schedule. If it reaches 60 calendar days without a reply, we'll give you 10 days' notice and, if we still don't hear back, we may close the project: the work done is settled as described under “With the project in progress”, without the 10% fee, and we deliver what has already been done.
• If Flowt cancels through no fault of yours: we refund the amount paid for the part not yet done and hand over what has already been done, within 10 business days, with no fee for you.
• After delivery and approval: the amount for stages delivered and approved is not refunded, without prejudice to your rights in the event of a defect in the service.
• Monthly maintenance: no lock-in. Cancellation takes effect at the end of the month already paid, and that month's fee is not refunded. If you first signed up online, the 7-day right of withdrawal also applies, with a full refund.
• For business clients, the fee and the rules above may be adjusted in the contract.

Defects in the service

If a deliverable has a defect or does not match what was agreed, let us know in writing. We will fix it at no cost. If the fix is not possible, you may choose between having the service redone, a proportional reduction in price or a refund of the amount paid for that part, as provided by art. 20 of the Consumer Protection Code, within the time limits of art. 26 of the same law.

90-day warranty: in addition to the periods set by law, for 90 days from delivery we fix at no cost any defect or behavior that differs from what was agreed, with or without monthly maintenance. The warranty does not cover changes requested after approval, problems caused by changes made by you or by third parties, or failures of external services beyond our control.

Duplicate payments

If you pay the same charge twice by mistake, let us know. We refund the duplicate amount within 5 business days of identifying the payment, using the same payment method.

How to request

All cancellation or refund requests must be made in writing to contato@flowtstudio.com.br, with the project name and a description of the reason. We reply within 5 business days, and refunds are made within the periods in this Policy. Before disputing a charge with your bank or card issuer, we recommend talking to us directly: it is usually the fastest way to resolve it.

Last updated: version of Oct 8, 2026

Accessibility Statement

Flowt wants the Site to be usable by everyone, including people with disabilities, as guided by the Brazilian Inclusion Law (Law 13.146/2015). We aim to follow the Web Content Accessibility Guidelines (WCAG 2.1), level AA.

To that end, on the Site:

• We structure pages with headings in order, alternative text on images and labels on form fields, so they work with screen readers and keyboard navigation.
• We respect your system's reduced motion preference: when it is on, scroll and entrance animations are turned off.
• We take care of the contrast between text and background and of font size, and we review the Site when we publish new pages.

Accessibility is ongoing work. Technologies and guidelines change, and our practices change with them. There may still be things to improve, and we want to know when you find one.

If you have trouble using any part of the Site, or have suggestions, write to contato@flowtstudio.com.br. If you can, tell us the page address and what happened.

Thank you for visiting. We keep working to make the Site easier for everyone to use.

Last updated: version of Oct 8, 2026