04 / AI Integration·Processes and automation
AI connected to your business workflow.
We integrate AI with your business tools and processes. We create assistants, knowledge-base queries and automations suited to the use case, with rules, testing and monitoring defined for the project.
- Approved knowledge base
- Business information
- Defined integrations
- According to scope
- Human oversight
- Agreed rules
- Tests and adjustments
- Flows verified
About this service
Integration with a clear purpose.
We start with the process you want to improve: finding information, organizing leads, supporting your team or connecting tasks across systems. We configure the solution using approved materials, available tools and defined limits for each action.
Technology addresses a specific need, with validation before operational use.
- 01
Configured for your process
Business information, rules and goals guide the solution configuration.
- 02
Approved information
We define which sources the solution can consult and which actions need human approval.
- 03
Ready for everyday use
We test workflows and define logs, oversight and failure handling for the use case.
- 04
Defined responsibilities
Access, providers and responsibilities are agreed for the project. Costs and ongoing service terms are set out in the proposal.
In practice
One application: AI customer support.
- 01Based on your contentWe configure consultation of your business's approved documents, frequently asked questions and materials.
- 02Shows where it came fromWhen included in the project, answers can show the sources consulted.
- 03Knows when to hand offWe define rules for referring unknown or sensitive questions to the team.
Who it's for
We don't take on every project.
AI integration is for businesses with a process to improve, available information and someone responsible for validating how the solution is used. We define the use case before choosing technology.
It's for you if
- Your team repeats queries or tasks that could benefit from AI support
- You need to connect information and tasks across business tools
- You want to organize or qualify leads with defined rules and oversight
- You want to make company documents and information easier to query
- You want to test a use case before expanding automation
- You can designate who validates the solution's answers, actions and adjustments
It may not be for you if
- You want to automate without defining the process, integrations and operating limits.
- Your content, rules and information aren't ready to feed the AI yet.
- You expect AI to replace your team. It helps the team; it doesn't take its place.
- You want AI without rules, validation or someone responsible for monitoring.
What you get
Features defined for each project.
- 01
Assistants and automations
Configuration of the agreed workflows and features for the defined use case.
- 02
Search across your content (RAG)
Consultation of the approved knowledge base, with sources and criteria defined in the project.
- 03
Brand voice tuning
For conversational assistants, tone and response guidelines are defined with your team.
- 04
Knowledge base
Documents, FAQs and materials organized for the AI to look up.
- 05
CRM and tool integration
Connections to the tools included in the scope, subject to available access and features.
- 06
Logs and monitoring
Usage logs and metrics defined for the process and available data.
- 07
Validation and escalation
Rules for reviewing actions or escalating situations to the team, with workflows and channels tested during the project.
- 08
Custom interface
When needed, an interface to use the solution, monitor workflows or query information.
- 09
Multiple languages
Languages included in the scope, with content review and response testing.
- 10
Data handling and access
Access, usage and data retention settings defined according to the project tools and responsibilities.
- 11
Warranty and monthly maintenance
90 days of fixes after delivery. After that, monthly maintenance reviews the answers, updates the knowledge base and adjusts the workflows.
- 12
Documentation and handoff
Guidance on use, integrations, limits and dependencies on the providers involved.
From proof of concept to everyday use
The features above are scope options. We define the use case, test the solution and agree on criteria for starting operations and monitoring usage.
- 01
Diagnosis and use case
Map the process, users, information and validation criteria.
- 02
Information and rules
Organize approved sources, access and rules required for the use case.
- 03
Build and integration
Configure workflows, connect tools and test actions, answers and failure scenarios.
- 04
Launch and tuning
Validate with the team, start use and monitor adjustments within the agreed coverage.
What we build
AI assistant, Custom agents, RAG systems, AI MVPs, LLM integration, Process automation, Lead qualification
Related work
Frequently asked questions
Good questions.
How is an AI project priced?
How is this different from ChatGPT or a regular chatbot?
Will the AI make things up?
How long does it take to launch?
Which models do you use?
What about privacy and LGPD?
What happens once the AI is in use?
Start now
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